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Track Details

Pioneering the Future: Innovative Data Technology Solutions – Data and Technology continue to drive informed business decisions. This track will focus on the latest data tools at your disposal to drive better visibility, on-time performance, and customer satisfaction. We’ll explore the latest technology trends and discuss how to effectively implement them into your shipping or mailing operation.  

Leadership Strategies for Professional Enrichment – There is direct correlation between great leadership and high performing organizations but to become an extraordinary leader, you need to practice. This track focuses on your personal development including how to take the lead and get others to follow you, the importance of diversity on your team, understanding the framework for leadership and much more. You’ll walk away with new skills to advance your career.  

Growing the Mail Through Innovation – If you want to learn about the latest incentives and promotions from the Postal Service, then this track is for you. Mail is still a vital component of any omnichannel campaign, and this track will show you how to utilize mail creatively and effectively to maximize your marketing spend. We’ll look toward the future and explore how mail will evolve and change to suit customers habits.

Operations Efficiency From Mailing Preparation to Delivery – Preparation is the key to success. Before a customer receives a showstopping mailpiece or a perfectly prepared package, there is a lot of planning that goes on behind the scenes to create THE mail/package moment. This track will focus on best practices for mail/package preparation and entry standards. We’ll cover the programs and applications available to you to ensure your mailpiece or package makes it to its final destination in the most cost-effective way.  

Designing Shipping Solutions for a Competitive Edge – This track specializes in shipping business solutions to drive long-term growth. A focus will be on USPS Ground Advantage, a game changer ground product for fast and reliable delivery. You will hear the latest trends in the industry and learn why the market is still experiencing rapid growth with ever-changing customer needs.

Supplier Connections: Supply Chain and Transportation Strategies for Success – This new NPF track designed specifically for current and potential suppliers, provides companies the most current information on commodity specific business practices and contracting opportunities for working with the USPS. Suppliers can select from a series of specialized workshops and interactive sessions with Supply Management, Transportation Strategy, and Fleet Management and Facilities leadership. Suppliers will hear about comprehensive changes and new strategies needed to improve their company’s competitive position and meet USPS supply chain needs.

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DMM Course Certification Eligible Workshops

Attend a minimum seven (7) of the 38 workshops below to qualify for an NPF 2024 Direct Mail Marketing Course Official USPS Certification.

1) Achieving ROI Through Strategic Investments in Direct Mail

2) Advocate for Yourself and Your Team to Cultivate Success in the Fast Lane

3) Analytics Amplified: Unleashing Business Insights Through Data

4) Automated Tracking of a Piece of Mail

5) Boot Camp for Mail Center Managers - Part 1

6) Boot Camp for Mail Center Managers - Part 2

7) Creating Business Efficiencies and Customer Engagement with Informed Visibility Mail Tracking and Reporting

8) Developing Innovative Leaders

9) Digital Direct Mail: Where Art, Science and Execution Connect!

10) Do Something! To Break Down 5 Mailing Operation Growth Barriers

11) Driving Operational and Cost Efficiency for Technology

12) Elevate Print Marketing with Omnichannel Strategy: Technology

13) Enterprise Payment System (EPS) and Enterprise Post Office Boxes Online (EPOBOL) and the Future of Payment Technologies

14) Expanding USPS Connect Reach of Final Mile Delivery for Customers and Consumers

15) Grow and Add Value to Your Employer

16) Grow Through Expanding Your Team

17) Imagine & Innovate: Shaping the Next Chapter of Marketing Mail

18) Keys to Maximize Your Effectiveness

19) Learn about affordable, upfront and transparent pricing options with USPS, which will reduce your surcharges and accessorial fees.

20) Mailpiece Design/Mailing Requirements - A Hands on Approach

21) Making the Mail Room the Hero of the Organization

22) Managing the Postal Lifecycle of Transactional Print and Mail Operations Preparing a Long-Term Strategy for Governance

23) Mastering Mail: Strategies for Productivity, Compliance and Delivery Optimization

24) Mentoring for Staff Development and Professional Growth

25) Presorting vs Commingling - Is There a Difference

26) Save Money by Mailing Smarter

27) Seamless Acceptance and Informed Visibility Work Together

28) Strategies for Cost Optimization in Mail Production and Postal Operations

29) Streamlining Success: The Impact of Centralizing Mailing Data

30) Success with USPS IMbA - Intelligent Mail Barcodes Fuel Efficiency

31) Technology Solutions for Shippers and Shipping Software Providers

32) The Address Quality Advantage

33) The Relevancy of Printed Mail in 2024, in an AI Environment

34) The Renaissance of Print in the Print-to-Consumer Era: Mastering Digital Synergy for Marketing Triumph

35) Unlocking Satisfaction: The USPS Resolution and Support Guide

36) USPS Shipping Solutions

37) What is Your Mailer Scorecard Telling You?

38) Win the Shipping Race with USPS Ship

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Qualifying Workshops
ASK THE EXPERTS
This workshop is your turn to drive the discussion. We’ve assembled a panel of professionals with the experience and knowledge to address your pressing concerns. But don’t just bring questions – bring your answers too! This will be a highly interactive session designed to create an open dialog to address the most pressing challenges and best practice solutions that business leaders face today.
LEADING THE NEW WORLD
Socrates comes to the National Postal Forum! This workshop is centered on you and your skills as a leader in this ever-developing world of change. The presenters will answer your questions on: Learning new ways of communicating, Embracing new opportunities and attitudes toward work, Developing a sense of emotional safety, Building inclusive and connected hybrid teams and Owning your own destiny.
MAIL SERVICES SUCCESS IN A HYBRID WORLD
In the past, managers of mail operations were primarily concerned with processing inbound and outbound letters, along with flats and a few parcels. Digital capabilities and the explosion of packages have permanently changed expectations of internal and external customers. This class will cover real-world example of how manager have integrated imaging, remote printing, digital print and the USPS Informed platforms to succeed with an entirely new set of tools.
PRINT AND MAIL – TWO GREAT OPERATIONS THAT GO GREAT TOGETHER
The explosion of inkjet printers combined with the capabilities of post-composition software has transformed print operations. File-based processing, high-speed inserting, Intelligent Mail Barcodes and eDocumentation (eDocs) have had a similar impact on mail processing. Operations with a comprehensive mission to create, process and mail documents are able to take advantage of technology investments while maximizing postal discounts. These industry leaders will share their experiences, and success, leading combined operations.
THE STRUGGLE IS REAL
The pandemic intensified the growing challenges facing Operations Managers - including budget cuts, worker shortages and shifting roles in the company. Add to that, intense scrutiny and the need for higher and higher levels of accuracy. The struggle to run a successful operation is real. The right response isn’t to settle for less or give in to the negativity. Effective managers will take a proactive approach to solving the problems - before they become a crisis.
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Don’t miss this opportunity to speak with the experts and sharpen your tools to help your business grow! Subject matter experts will be available to discuss the following:
  • Informed Delivery
  • Informed Visibility – How to Best Use Mail Tracking Data
  • Enterprise Payment System 101
  • Seamless Acceptance Q&A
  • The Business Customer Gateway – Tips & Tricks
  • Periodicals/Nonprofit Q&A
  • USPS Promotions
  • Address Quality Issues
  • Business Service Network (BSN) and MSSC Navigation and Best Practices
  • Transportation FAST, MTEOR
  • Navigating PostalPro
  • USPS Ship
  • Mailing and Shipping Basics
  • Mailers Technical Advisory Council (MTAC)
  • Postal Customer Council (PCC)

Note: Roundtable topics subject to change.

PREMIER INDUSTRY EDUCATION

EDUCATION
Workshop Focus
TRACKS & WORKSHOPS
Certifications
2024 Catalog
peer-to-Peer

NPF Education That Moves You Forward

At NPF, education is more than a program—it’s a powerful platform for progress. Each year, top USPS leadership and industry experts come together to share actionable insights, emerging trends, and proven strategies to help you optimize your mailing and shipping operations. With 120+ workshops and sessions organized across specialized learning tracks, NPF delivers real-world solutions designed to inspire innovation, spark collaboration, and drive measurable results.

Explore the full 2025 Program Guide to see how NPF education can elevate your expertise and lead your business forward.

2025 Program Guide

NPF Workshop Focus

Addressing and Mail Acceptance Practices
College and University, Nonprofit, Government and Periodicals
Data Processing and Analytics
Fulfillment
Leadership Skills
Mailpiece Design
Omnichannel Marketing
Safety and Security
Shipping Solutions
Technology
USPS-led topics — Policy & Regulation and Industry Projections
And More!

Featured Sessions and Workshops

Exclusive USPS Executive Sessions

At NPF, attendees gain unparalleled access to the top leadership of the United States Postal Service, making this event the premier destination for those shaping the future of mailing and shipping. Nowhere else will you find this level of direct engagement with USPS executives, offering first-hand insights, strategic updates, and industry-changing innovations that will define the road ahead.

Whether you’re looking for policy updates, operational strategies, or direct dialogue with USPS leadership, NPF is the place where the industry and the Postal Service align to move forward together. Take advantage of this exclusive access and be part of the conversations that will shape the future of mailing and shipping.

Monday Opening General Session – PMG Keynote Address
Tuesday General Session – Featuring USPS Executive Leadership
Leadership Insight Sessions
All Session Details

Tracks/Workshops

NPF’s educational tracks provide a comprehensive learning experience tailored to the evolving needs of the mailing and shipping industry. Designed in collaboration with the United States Postal Service, these curated tracks deliver actionable insights, innovative strategies, and expert-led workshops that address critical industry challenges. Whether you’re looking to enhance operational efficiency, optimize shipping solutions, harness data and technology, or elevate your leadership skills, NPF’s five dynamic tracks provide the essential knowledge and tools to help you Lead Forward.  

Data, Technology, and Visibility for Tomorrow's Competitive Advantage
Driving Mail Growth with Cutting-edge Innovations
Operational Excellence from Mail Setup to Delivery
Professional Growth through Strategic Leadership
Shipping Solutions for a Greater Advantage

Track Details and Featured SpeakersWorkshop Details
Session/Workshop Schedule

EARN PROFESSIONAL CERTIFICATION
ONSITE AT NPF!

The NPF Certification Program offers an exclusive opportunity for attendees to increase their professional skill set and commitment to ongoing education. In cooperation with USPS, the NPF offers attendees three specialized training courses. Attendees are able to choose which course meets their professional objectives and have the opportunity to earn special certification when they fulfill the required workshop courses.

Announce, Share and Display your Certification!

To acknowledge accomplishment, NPF and the USPS will issue official certification to attendees that satisfy the minimum requirement for each course. Through a partnership with Credly, a digital credentials company, attendees will receive a digital badge to share across their online profiles, such as LinkedIn. In addition, attendees that successfully complete the requirements of the Mail Center Manager Course will receive a personalized 8.5” x 11” PDF certificate of accomplishment — suitable for framing in an office or workplace setting.

Choose from Three Certification Courses

Earn Official USPS Certification

MAIL DESIGN PROFESSIONAL (MDP) COURSE

Design is important to catch your customer’s eye. For the best prices on direct mail postage, you need to design your piece with care so it can qualify for automation discounts. Learn the ins and outs of shape, address placement, and mail markings. The Mail Design Professional Course provides in-depth training on postal standards related to designing eye catching letter and flat mail to facilitate processing on high-speed automation equipment while maximizing cost effectiveness and reducing processing delays. To earn official USPS certification, participants are required to complete specific course related workshops at the NPF. Pre-registration is required, including a $49 processing fee. Note: 2025 pricing is subject to change.

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Earn Official USPS Certification

THE DIRECT Mail MARKETING COURSE

As more marketing channels seem to spring up every day, having more meaningful touch points with your customers is becoming increasingly important. The Direct Mail Marketing Course will explore the customer journey and how you can tailor your direct mail to stand out amongst other messaging. In this course you will walk away with a certification that recognizes your understanding of the various inputs, tools, strategies, and mechanics of creating a successful direct mail campaign. To earn certification, attendees must complete a minimum 7 workshop courses that include The Direct Mail Marketing Course qualifying designation. Qualified 2025 work shops are designated with a “✉️” before the title. Refer to the Workshop Details or the 2025 Workshop Schedule to identify eligible workshops for certification.

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Earn Official NPF Certification

MAIL CENTER MANAGER COURSE

Take your career to the next level by earning the Mail Center Manager Certification at NPF. With twelve expertly curated workshops, you’ll gain essential skills to optimize mail center operations, embrace digital transformation, and lead with confidence. Attendees need only complete five of the 12 qualifying workshops to earn certification—making it a flexible way to expand their expertise. From mastering AI-driven automation and seamless acceptance strategies to exploring cost optimization techniques and operational best practices, these workshops provide real-world solutions to enhance efficiency and drive success. Gain insights from industry leaders, stay ahead in a rapidly evolving landscape, and earn official NPF certification to showcase your expertise and commitment to excellence. Qualified 2025 workshops are designated with a “📈”before the title. Refer to the Workshop Details or the 2025 Workshop Schedule to identify eligible workshops for certification.

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2025 Workshop Schedule

NPF 2024 Program Guide

Download the Program Guide

Peer-to-Peer Session

The Peer-to-Peer Session is an open forum where Subject Matter Experts (SMEs) from both the USPS and industry are paired together to answer attendee questions, provide feedback, and help with postal products and services. The session is comprised of “roundtables” led by SMEs who will cover a specific postal product, program, or service. Attendees will have an opportunity to exchange experiences and discuss best practices with their contemporaries in the industry. Attendees will have the opportunity to visit as many roundtables as they can during the session. Attendees simply select the roundtable of their choosing.

Each roundtable is lead by industry and USPS leaders who anchor and facilitate discussions.
Attendees can enjoy the opportunity of attending multiple tables.
Please note: Roundtables are typically filled on a first-come, first-served basis.
CLICK TO REVEAL THIS YEAR'S ROUNDTABLE ASSIGNMENTS
© 2025 National Postal Forum
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