Year-Round Learning for Mailing and Shipping Professionals
Delivered™ is the National Postal Forum’s new year-round online education platform for mailing and shipping professionals.
It expands NPF’s role beyond the annual Forum, providing convenient and accessible learning opportunities that help professionals strengthen skills, grow careers, and drive innovation.
Why Now
The mailing and shipping industry is evolving faster than ever. To keep professionals at every level equipped and future-ready, NPF is expanding its mission into a year-round digital format.
That’s why we’re launching Delivered™ with complimentary sessions beginning this winter, giving you immediate access to insights and practical skills you can put to work today.
Delivered™ offers the mailing and shipping industry ongoing access to high-value education that drives professional growth, operational excellence, and innovation. With flexible digital sessions, Delivered™ makes it easier than ever for professionals to learn, grow, and thrive.
Join our Complimentary Sessions:
Feedback shouldn’t be a once-a-year event or a last-resort correction. Yet in many organizations, feedback is avoided until tension builds and issues surface too late. This session helps leaders shift from isolated conversations to a sustainable feedback culture. You’ll explore five essential principles that define what feedback is—and isn’t—clarify when and where it’s expected and provide practical frameworks for giving and receiving it well. When teams share clear agreements, feedback becomes developmental rather than personal. Walk away with tools, language, and a digital workbook to help you build trust, strengthen performance, and create a culture where growth is everyone’s responsibility.
The Creative Level
Nicole Lucas is the founder of The Creative Level, where she works with leaders and organizations to strengthen communication, build clarity, and create healthier team cultures, especially in environments where responsibility is high and miscommunication is costly. With nearly two decades of experience leading teams and coaching leaders across both ministry and marketplace settings, she has found that many leadership challenges emerge when responsibility grows faster than development. Her work focuses on helping leaders learn to lead well, beginning with how they lead themselves under pressure, how they lead others through expectations and feedback, and how they shape sustainable cultures over time. Through coaching, consulting, workshops, and assessments, Nicole helps teams move from confusion and tension toward lasting clarity, confidence, and alignment.
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Digital channels are louder than ever—yet physical mail is quietly outperforming them. Direct mail delivers a 112% ROI, captures 132 seconds of attention, and lifts response rates by 118% when paired with digital. Even more surprising? 70% of millennials prefer direct mail over online ads. So why aren’t the next generation of marketers being taught how to use it? This session brings together industry experts to reposition mail as a modern, data-driven, omnichannel powerhouse. Explore how AI, automation, and digital integration are transforming mail—and why educating emerging marketers is critical to the future of our industry.
Dot Fulfillment Services
Ruben Gonzalez is aveteran fulfillment and marketing executive with nearly four decades ofexperience building high-growth organizations at the intersection of print, mail, and digital commerce.
As a founding leader of The Dot Corp’s Fulfillment Division, Ruben helped scale the direct mail and fulfillment division from startup to market leader, delivering integratede-commerce, direct mail, product fulfillment, and printing solutions with consistent, year-over-year profitable growth.
A strong advocate for the future of the industry, Ruben co-founded MentorShipped, a nonprofit focused on workforce development and real-world learning opportunities for high school students—reflecting his belief that sustaining the mail and marketing ecosystem requires investing in the next generation of talent.
Walk away with:
Take a moment to share your thoughts—your feedback helps guide future sessions, topics, and tools that move our industry forward.
This is Just the Beginning
Designed for convenience and accessibility, the platform will offer both scheduled sessions and on-demand content—ensuring industry expertise is available whenever and wherever professionals need it.
