2023 National Postal Forum


Monday General Session - PMG Keynote Address

May 22, 2023

Postmaster General Louis DeJoy delivered remarks centered around the Delivering for America plan that positions the USPS to be on a positive trajectory with new opportunities for the mailing and shipping industry. The Postmaster General updated attendees on the progress to dramatically improve on-time delivery, the road to USPS financial sustainability and the multitude of strategies underway to change and improve the USPS delivery network. His engaging talk showcased some of the organization’s highlights over the past several months, and the upcoming priorities to position USPS, and its customers, well for the future.

The Tuesday General Session is back and was a success!  Join us for: Implementing the Transformation at USPS

May 23, 2023

USPS Executive Leadership Team members highlighted how our service and product offerings will capitalize on USPS changes designed to integrate and optimize mail and package flow, while achieving cost efficiencies for the mailing and shipping supply chain. From suppliers to shippers to mailers and mail service providers, the newly created Sortation and Delivery Centers, the reimagined Regional Processing Distribution Centers, and the projected roll-out for new and additional facilities, will bring clarity to the objectives of USPS network redesign.

PMG Town Hall Meeting

May 24, 2023

All attendees were invited to join Postmaster General of the United States, Louis DeJoy, in a Wednesday morning town hall meeting. The Postmaster General discussed a variety of key subjects and attendees had the opportunity to offer questions about any of the week’s General Sessions, USPS Officer Led Sessions, or inquiries that relate directly to Delivering for America plan.

USPS Executive Leadership Team / Officer Presentations

The following are the 2023 presentations/speakers. NPF 2023 attendees may access the actual presentation documents via the 2023 Presentation Portal found on the home page.

One Giant Leap for Small Business Click-N-Ship

May 21, 2023
RM: E219BC

Our online shipping platform has received a facelift! Our radically expanded, full-featured, one-stop-shop solution now allows businesses to reach customers in their local community or broader region with the USPS Connect suite of services offering same-day, next-day, and two-day delivery at an affordable price. Plan on attending to learn about our new capabilities, including frictionless onboarding, expanded access to USPS products and contract pricing, unlimited labels, simple integration with marketplaces, and more..

Garrett Hoyt
Vice President - Technology Applications
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Direct Mail in a Digital World

May 21, 2023
RM: Jr. Ballroom – Richardson AD

Hear from Postal Executives as they share the newest innovations and strategies in direct mail. Learn how the Postal Service and the marketing industry are leveraging technology to encourage and develop mail integrated marketing campaigns that drive business performance. Find out how the linkage of physical mail with electronic communication can add significant value as they examine the modern-day marketing campaign ecosystem across the entire supply chain. Gain insight about the Postal Service’s innovative digital marketing platform called Informed Delivery which enables shippers and mailers to reach over 50 million customers. Whether you are a mailer, shipper, or both, join us to learn about all the ways you can create a memorable digital experience for your customers. Don’t miss learning about the latest new enhancements as well new solutions that may help shape the future of digital and physical mail.

Tom Foti
Vice President - Product Solutions
Gary Reblin
Vice President - Innovative Business Technology
Shavon Keys
Vice Present - Sales
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PCC General Session

May 21, 2023
RM: E219A

Attend the Postal Customer Council® (PCC®) General Session to hear from USPS and PCC Advisory Committee leaders about the latest industry trends, best practices, and most effective collaborations among mailing and shipping professionals. The PCC mission is to foster close working relationships between USPS and its industry partners through educational and networking events. This year, subject matter experts will share opportunities for growth, and provide data that helps attendees engage in forward thinking as they plan their business strategies. Hear directly from USPS Vice President of Customer Experience Marc McCrery on how his team of employees are positioned to support the PCC mission nationwide with their knowledge and resources. Participants will also receive updates on PCC outreach programs, and learn how the PCC Health Check has customized the way assistance is being provided to PCCs on an individual basis. You don’t have to be a PCC member to join this session, this session is open to all Forum attendees. Don’t miss out on this opportunity to benefit from the PCC community and take your business to the next level.

Joseph Banks
Postal Director, MCIEast Consolidated Postal System, USMC, Marine Corps Installations East
Neal Fedderman
Senior Manager, Parcel and Mail Operations, CarMax Business Services
Kathy Hall
President, ATIME4Marketing
Rob Hanks
Inside Sales Representative, Suttle-Straus
Dina Kessler
President, Kessler Creative
Marc McCrery
Vice President, Customer Experience, USPS
Suzi Oswald
Postal Affairs Specialist, SeaChange
Cathy Scocco
Manager, Customer Outreach, USPS
Lindsey Taylor
Director, Industry Engagement & Outreach, USPS
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Transforming the Customer Shipping Experience

May 22, 2023
RM: Jr. Ballroom – Richardson AD

USPS remains focused on an exceptional experience for all our customer’s shipping needs. Our customers now enjoy flexible and customized solutions run on a highly performant architecture to support the full shipping lifecycle. Hear firsthand about all facets of the shipping experience with USPS! Our newly redesigned online shipping and API platforms now offer leading-edge features such as immediate merchant onboarding, seamless marketplace and platform integration options, label generation, near-real-time order tracking, Informed Delivery rich-content campaigns, widgets to embed in your web page, webhooks for near-real-time push notifications of tracking events, access to the USPS Connect suite of services offering same-day, next-day, and two-day delivery and more. Join us to experience a simple and convenient way to use our network while receiving the maximum value for your dollar!

Pritha Mehra
Chief Information Officer & Executive Vice President
Steve Dearing
(A) Vice President Chief Data & Analytics Officer
Maggie Barnett
Chief Operation Officer, ShipHero
Karen Schwartz
Head of Transportation, ShipHero
Sponsored by
General Dynamics Information Technology – GDIT
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Pricing and Product Strategies Aligned for Financial Stability

May 22, 2023
RM: Jr. Ballroom – Richardson AD

In this session you will hear how the Postal Service is aligning products and pricing to improve its financial condition and have the opportunity to interact with USPS leadership. Postal officers will delve into factors influencing USPS expenses such as rising inflation, transportation, workforce costs and the headwinds and tailwinds impacting revenue. Learn insights about future pricing, promotions and new products based on customer needs and USPS service features to better engage consumers with the mail and drive higher ROIs.

Steve Monteith
Chief Customer and Marketing Officer & Executive Vice President
Luke Grossmann
Senior Vice President - Finance and Strategy
Sharon Owens
Vice President - Pricing and Costing
Sponsored by
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Learn How the Postal Inspection Service Protects You and Your Business

May 22, 2023
RM: E219A

With every piece of mail – a birthday card from Aunt Sue; a monthly payment; a bill; or a magazine – there is an expectation that it is going to be delivered. Intact. On-time. And not rifled, read, or stolen. Protecting the mail – your mail — has been the responsibility of the U.S. Postal Inspection Service since its establishment in 1775. At this session, you’ll learn how Postal Inspectors – the USPS’s law enforcement and security branch — investigate mail theft and provide prevention tips to help keep your mail secure. In addition to protecting your mail, Postal Inspectors are responsible for protecting the Postal Service’s revenue. If you’ve ever thought about buying discounted postage advertised online, think again. It might be counterfeit. This workshop will show how Postal Inspectors detect and investigate counterfeit postage scams to protect the Postal Service’s revenue and bottom line. Don’t miss out on how you can help protect your mail and the Postal Service’s revenue.

Gary Barksdale
Chief Postal Inspector
Sponsored by
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Delivering in a Crisis: National Infrastructure and USPS

May 22, 2023
RM: Jr. Ballroom Richardson AD

Learn how a “whole of government” approach and interagency cooperation helped to deliver more than 700 million COVID test kits to the American public. In this session, you will hear from those who developed, designed and implemented a course of action that resulted in getting badly needed test kits into the hands of those who needed them most — all while the nation was fighting the emergence of new coronavirus variants in the fall of 2021 through the winter of 2022. This “behind the scenes” session will give audience members front-line insight into the major challenges across the complex acquisition, distribution and delivery of the test kits in a very short timeframe. Hear directly from decision makers at the Postal Service, the White House and the U.S. Department of Health and Human Services. (HHS)

Louis DeJoy
Postmaster General and Chief Executive Officer, USPS
Pritha Mehra
Chief Information Officer & Executive Vice President, USPS
Steve Monteith
Chief Customer and Marketing Officer & Executive Vice President, USPS
Natalie Kates
Former White House CTO and Chief Product Officer – COVID Response Team
Timothy Manning
Former National COVID-19 Supply Coordinator at the White House COVID-19 Response Team
Dr. Jason Roos
Deputy Assistant Secretary Director, Health and Human Services Coordination Operations and Response Element
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AIM Workshop

May 22, 2023
RM: E219A

Join Kim Waltz, National Industry Co-Chair and Marc McCrery, USPS Customer Experience Vice President for the National Areas Inspiring Mail (AIM) session on Monday at 4:00 PM. Kim and Mark will be joined by Steve Monteith, USPS Chief Customer and Marketing Officer & Executive Vice President to provide updates on the AIM meeting new structure and schedule. The new structure will support the implementation of the Delivering for America plan and will ensure the continued success and collaboration held across the country. This year’s session will feature a dynamic presentation from Vicki Strull, a brand visionary for “New Print” for the 21st Century. Vicky is a design strategist who has become an indispensable marketing and creative partner for some of the top brands in America and will educate us in the next phase of haptics in direct mail. You don’t want to miss session.

Steve Monteith
Chief Customer and Marketing Officer & Executive Vice President, USPS
Marc McCrery
Vice President, Customer Experience, USPS
Vicki Strull
Principal, Vicki Strull Design
Kim Waltz
Vice President Client Relations and Postal Affairs, Cathedral Corporation and National Industry Co-Chair, AIM
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Ensuring Supply Chain Availability

May 23, 2023
RM: E220E

Join the USPS Supply Management (SM) Vice President, Mark Guilfoil for this Officer Lead Session and learn about SM’s robust Supplier Relationship Management (SRM) and Risk Management Programs. Learn how SRM and Supplier Performance Management helps the Postal Service ensure supply chain availability. Learn about SM’s structure, technology, and dash boards that are used to drive results.

Mark Guilfoil
Vice President, Supply Management
Sponsored by
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Executing Our Strategy with Precision and A Clear Vision: Our Future Processing Network

May 23, 2023
Jr. Ballroom – Richardson

Please join us as we discuss the exciting transformation of our mail and package processing network. This will be a great opportunity to hear more on what our future network will look like and how the streamlining and alignment of transportation and processing will achieve an integrated mail and package network, reduce cost, improved yield, extended reach, and enhanced delivery service. We will be sharing the overall strategy and vision of the Network Redesign and how our plants will be transformed into precise, efficient, standardized facilities with improved employee engagement and productivity – enabling financial sustainability and service excellence.

Isaac Cronkhite
Chief Processing & Distribution Officer & Executive Vice President
Mike Barber
Vice President Processing & Maintenance Operations
Dane Coleman
Vice President, Regional Processing Operations, Eastern
Todd Hawkins
Vice President, Regional Processing Operations, Western
Sponsored by
ALG Worldwide Logistics
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Partnership with the USPS—our Evolution and How our Third-Party Transport and Logistics Suppliers Successfully Navigate the Changes Ahead

May 23, 2023
RM: Jr. Ballroom – Richardson AD

Whether you are a recent addition to our network providers list or you have been a legacy partner for decades, business requirements and expectations are rapidly changing at the Post Office in support of the Delivering for America Plan. Service expectations, technology requirements, safety records, portfolio diversification, fuel programs and more are all being enhanced and modernized. These changes will not only provide the Postal Service with improved operational standards but also make it simpler to do business with us in the future. Load tracking, payment, communication and problem resolution will all be progressing toward best-in-class standards. Our preferred partners will need to quickly evolve with us and be prepared to interact using industry standard guidelines. We stand ready to partner with all of our suppliers and help them fully meet our new requirements. In this session, you will learn what our expectations look like as we evolve and how we plan to work our way through the many complexities ahead. We can’t succeed on our mission without you!

Kelly Abney
Chief Logistics Officer & Executive Vice President
Robert Cintron
Vice President, Logistics
Stephen Hagenstein
Director, Logistics Modeling and Analytics
Dennis Haner
Postal Career Executive Service on Special Assignment
Peter Routsolias
Vice President, Transportation Strategy
Sponsored by
AJR Trucking and GovCIO
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From the Dock to the Door: Beyond Delivery

May 23, 2023
RM: Jr. Ballroom – Richardson AD

Retail and Delivery Operations has been a critical component of Postal operations for centuries. Hear how the team is exploring innovations in Delivery Operations. They will discuss the role of the new Sorting and Delivery Centers and the positive impact on USPS Connect Local, as well as how data and analytics have affected delivery to our customers. As our customers and technology have evolved, so have the opportunities to serve our customers beyond delivery.

Dr. Josh Colin
Chief Retail & Delivery Officer & Executive Vice President
Angela Curtis
Vice President, Delivery Operations
Elvin Mercado
Vice President, Retail and Post Office Operations
Sponsored by
Intel and World Wide Technology
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USPS Shipping Solutions: Powerful Products, New Solutions, Powered by our Transforming Network

May 24, 2023
RM: Jr. Ballroom – Richardson AD

The United States Postal Service has an unrivaled infrastructure enabling your company to efficiently and affordably reach 163.1 million addresses 6 days per week and 114.8 million 7 days per week. Building upon the key Delivering for America network transformation and capital and human resource investments, the US Postal Service is making compelling moves to strengthen and simplify our products and provide affordable solutions. Learn more about our consultative solutions services, our suite of products to leverage for your omni channel solutions, technology advancements to improve your customer experience, ease of contracting and onboarding, and the unique benefits of shipping with USPS. Learn more about our July launch of USPS Ground Advantage and how you can best integrate this solution to meet your business goals. In this session – Chief Commerce and Business Solutions Officer Jacqueline (Jakki) Strako – will share the business strategy behind key product introductions and powerful USPS Connect solutions available. She will be joined by Robert Raines, VP Business Solutions, Shibani Gambhir, VP Business Development and three USPS Award winning customers – who will share how USPS created winning solutions to meet their business needs.

Jakki Krage Strako
Chief Commerce & Business Solutions Officer & Executive Vice President
Shibani Gambhir
Vice President, Business Development
Robert Raines
Vice President, Business Solutions
Amy Bolt
Manager, Parcel Operations, Belk
Loren VandenBerghe
Director, Global Logistics, REI
Mike Shoults
Vice President Global Transportation, GameStop
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