USPS SPECIAL SESSIONS

Join Senior USPS executives and industry leaders for a high-impact panel discussion on the challenges and opportunities shaping today’s mailing industry. The session opens with insights from Steve Monteith USPS Chief Customer and Marketing Officer and Executive Vice President, followed by a dynamic panel moderated by Marc McCrery, USPS Vice President of Customer Experience. Hear directly from the USPS and industry partners on how collaboration is key to building a strong profitable future for postal products. This interactive session includes time for audience questions, meaningful connections, and fresh perspectives you can take back to your organization. Insightful. Interactive. Inspiring. This is the one AIM session you won’t want to miss.

In this session you’ll get a firsthand view at how the Postal Service is physically and digitally rebuilding its network. From new and redesigned facilities to upgraded processing equipment, smarter technology platforms, and a more modern retail experience, the focus is on the real changes happening across the system. Leaders will connect the dots between these investments and show how they come together to improve speed, consistency, and the overall customer experience. You will see what’s being built, what’s already in motion, and how the pieces fit together to produce a fully modernized national network.

Today’s mail and shipping environment is no longer just about delivery — it’s about safeguarding a complex, interconnected ecosystem. This session explores how the Postal Service is moving beyond traditional security models to protect people, mail, and packages from modern threats. At the center of this work is trust — the confidentiality, integrity, and availability of the mail, the systems that support it, and the people who rely on it. That foundation gives customers and partners confidence the Postal Service will fulfill its mission every day. Through an integrated strategy that blends cybersecurity and crime prevention, leaders will gain insight into how resilience is built into every step of the process. The session will also examine emerging risks and innovations shaping secure, reliable delivery in 2026 and beyond.

Mail remains a powerful, evolving channel—and the future of mail growth depends on bold thinking and smart strategy. This session spotlights the Postal Service’s major initiative, Mail Reimagination, and how it is redefining what’s possible in the mailing space. Attendees will receive key updates on promotions, incentives, and pricing strategies designed to stimulate volume and reward innovation. The session will also explore inventive approaches to growing mail—from emerging technologies and creative formats to strategic partnerships that unlock new value for marketers and mailers. Attendees will gain insight into how the organization is modernizing its mailing portfolio, encouraging experimentation, and positioning mail as a high-impact, data-driven channel for the future.

Operational excellence across a vast network requires seamless coordination at every stage of the mailing and shipping journey. This session brings together operations leaders for a discussion on how processing, delivery, logistics, and performance management work together to power reliable service at scale. Leaders will share how an integrated operating model sharpens execution, accelerates decision-making, and strengthens end-to-end visibility from origin to doorstep. Attendees will gain insight into the data, infrastructure, and cross-functional collaboration driving measurable service improvements. Attendees will leave with a forward-looking view of how one unified network is advancing performance, resilience, and customer value nationwide.

As shipping technology becomes deeply embedded within customer platforms, seamless integration, operational efficiency, and intelligent automation have become critical differentiators. In this USPS CIO–led session, you will learn how customers have integrated USPS technology — and increasingly, AI-enabled capabilities — into their systems to simplify shipping, scale operations, and deliver measurable business value. The session will explore how modern APIs, data platforms, and AI-driven insights streamline workflows, reduce friction, and unlock operational efficiencies through tighter system integration. It will also look ahead to emerging capabilities and upcoming platform enhancements that will enable customers to innovate faster, adapt more easily, and grow with confidence—positioning USPS as a flexible, future-ready partner in an evolving delivery ecosystem.

The shipping landscape is evolving quickly, and growth requires more than strong delivery—it demands innovative products and sharper market strategies. This session highlights how the Postal Service is expanding its shipping offerings, modernizing sales tactics, and pursuing new market opportunities to win business in a competitive environment. Leaders will also discuss the Last Mile Bid Process as part of a broader strategy to strengthen partnerships and extend the value of the USPS delivery network. Together, these efforts are positioning the organization to capture new revenue and compete more effectively in a dynamic marketplace.